Introduction
This guide explains how to request a file classification review and what to expect while the support team analyzes the submitted file. If you need to verify whether a file is goodware or requires further attention, follow the steps below.
Why file verification is important
Verifying a file’s classification helps confirm whether the file is safe, suspicious, or requires additional investigation. This process supports accurate decision-making and helps ensure that files are handled appropriately.
Materials needed
- The file you want to have analyzed
- Access to submit the file for analysis
- Any relevant context or notes about the file
Step-by-step instructions
Step 1: Submit the file for analysis
Send the file through the approved submission process for analysis. Include any helpful details about where the file came from, how it was received, or why you want the classification reviewed.
Step 2: Wait for the support team to review the file
The support team will review the file and perform the necessary analysis. During this time, the team may investigate the file’s behavior, contents, or other indicators to determine its classification.
Step 3: Review the classification update
Once the analysis is complete, you will receive an update on the file’s classification status. If the file is classified as goodware, it is recognized as a safe file.
Summary
To verify the classification of a submitted file, submit it for analysis and wait for the support team to complete their review. You will receive an update once the classification status is determined.
Next steps
If you have additional questions or concerns about the file classification, contact RL Technical Support for further assistance.
Additional information
File classification results depend on the outcome of the analysis performed by the support team. If you need help submitting a file or interpreting the results, RL Technical Support can assist you.